Shipping & Returns
The Company currently ships orders Worldwide.
You will be given delivery options to choose from with estimated delivery time and dates depending on the delivery address.
If your order is delayed (i.e. because of postal/carrier delays) we will keep you updated as much as possible and assist you with any questions that you may have.
We will provide you with a tracking number once your order has been dispatched.
RETURNS AND REFUNDS
We do our best to make sure that the products you purchase on our website meet your expectations. Though if there are any problems with your purchase (i.e. the product is damaged) you should follow our guide.
Guide for requesting return or replacement of an item:
- Your request should be sent by e-mail within 15 days of the moment you receive your item.
- You should take pictures of the courier box/bag, the box of the product, the product itself, the part of the product showing the damage and inform us how it occurred;
- Your request should include your order number and the date of the order;
- Your request should include a precise description of the problem you experienced with the item;
- Please note in your correspondence if you wish to replace for another item.
If you do not return the products within 15 days or do not have proof of purchase, we may refuse to issue a refund.
If you return products in damaged or used condition, we may deduct from any refund due to you an amount equivalent to the reduction in value of the product, which may be up to 100% of the purchase price. We have the right to reject the return of items which have been used.
Once we receive the returned product from you, we will send you a confirmation email and proceed with refunding.
If the product you received is in a badly damaged condition, you have the right to request a replacement, subject to availability. Please contact our customer care for any assistance at firstname.lastname@example.org .